Every Customer Chat, Answered.Day or Night.
Starting with WhatsApp, HeyBirdy replies to customers from your own menu and policies, and passes the tricky chats to your team. One inbox, fewer late nights.
The Shop Phone Never Stops.Here's a Week With HeyBirdy.
It buzzes in the lunch rush, while you pack an order, and again after closing. Here is what changes.
Fri, 8:00 pm
CustomerCan we book the whole restaurant for a dinner in March?
HeyBirdyLovely idea! I'm passing you to Aisyah from our team. She'll reply shortly.Handed to Aisyah
Nothing on file, so nothing invented. The chat goes to Aisyah, on shift, with a notification.
Chat AlertsFri, 11:00 pm
CustomerCan you cater 60 pax this Saturday?
HeyBirdyThanks for messaging! We're closed for the night and back at 9am. Our team will reply first thing.Away message
An honest away message says the team replies at 9am. You get to sleep.
Automated MessagesSat, 9:00 am
YouOur Bangsar outlet opens today. Show this message for a free kopi!
CustomerWah, see you at lunch!
Sent to every customer labelled Bangsar, with read receipts as they come in.
Campaigns
Everything Runs From One Inbox.
Answers From Your Own Menu.
- Instant Answers turns your FAQs and policies into replies, in the customer's own language.
- Knowledge Hub learns from your menu, price list and policy documents.
- Set the tone, rule out promises you never made, and test every answer first.
The Right Person, Every Time.
- Chat Alerts go to the agent on shift with the lightest load, with a notification.
- The assistant reads the photos and screenshots customers send.
- Shift schedules, roles and several brands, all in one account.
One Message, Every Customer.
- Send approved templates now or later, with read receipts for each customer.
- Target labels like VIP, or import your whole list from a CSV file.
- Connect your POS or ordering system with an API key.
Know What Customers Need.
- Chat Analysis notes the mood, the reason for contact and whether it was resolved.
- See your busiest hours and plan shifts around them.
- A Weekly AI Insights scorecard lands every Monday.
From Sign-Up to Live in Four Steps.
Read the Setup GuideConnect WhatsApp
Link your number through Meta's guided signup.
Teach It
Add your common questions and upload your menu.
Test It
Ask what customers ask, and fix any answer before it goes live.
Go Live
Invite your team, set your hours and send a campaign.
Questions Owners Ask
Browse the Help CentreYes. HeyBirdy runs on the official WhatsApp Business API, which lets your whole team and an AI assistant share one number. You connect it yourself through Meta's guided signup, from inside HeyBirdy.
Read More: Do I need the WhatsApp Business API?Meta charges per delivered message, based on the message type and your customer's country, and bills your WhatsApp Business account directly. HeyBirdy shows what each template cost on the Templates page.
Read More: What does WhatsApp charge for messages?It does not make one up. It tells the customer a person is coming and hands the chat to an agent on shift. The question then shows up in Unanswered Questions, so you can teach the answer once.
Read More: What happens when the AI does not know the answer?Whatever language the customer wrote in, using the answers you wrote once in Instant Answers.
Read More: Which languages does the assistant reply in?Yes. One account runs several brands, each with its own chats, team members and automated replies.
Read More: Can I run several outlets or brands?
Let HeyBirdy Handle the Routine.You Handle the Rest.
Connect your number, teach your assistant and go live, all from one setup checklist.